Early Connections Alliance Policies

These are Early Connections Coffs Coast Policies – please contact your local site for more details on access their policies and procedures. 

• Fees and Cancellation policy Sept 2023
• Consent for Telepractice Video and Photography Policy_April 2023
• Complaints and Feedback Form
• Client Management Service Plan Policy
• Complaints Handling Policy and Procedure-MAY20
• Interactions With Children Policy
• Child Protection Policy and Procedure-MAY20
• Positive Guidance and Behaviour Management Policy-Restrictive Practice-MAY20
• Alliance -Complaints&Feedback-Brochure-June20
• Decision Making and Consent Policy-June20
• Child Protection Policy and Procedure-Allegations of abuse against an employee-MAY20
• Access to Confidential Information Policy June 2020
• Privacy Policy – June20
• Pandemic Response Policy
• Disaster Emergency and Evacuation Policy and Procedure 
• Incident Policy

These are Early Connections Kempsey Policies – please contact your local office if you require more information.

• Privacy Policy
• Managing Complaints Policy
• Client rights and service charter policy
• Access to confidential information
• Cancellation Policy
• Decision Making and Consent

These are Early Connections Port Macquarie Hastings Policies – please contact your local site for more details on access to their policies.

• Cancellation Policy
• Case Management Service Plan Development-Policy
• Child Protection Policy
• Access to confidential information policy
• Client Rights Policy & Service Charter
• Client Safety Policy
• Privacy Policy
• Managing Complaints Policy
• Decision Making and Choices Policy
• Interactions with children Policy
• Restrictive Practice, Positive Guidance & Behaviour Policy Port Macquarie

These are Early Connections Manning & Great Lakes Policies – please contact your local office if you require more information.

• Pandemic Response Policy
• Managing Complaints
• Cancellation Policy
• Access to Confidential Information Policy
• Privacy Policy
• Positive Guidance & Behaviour Management Policy
• Interactions with Children Policy
• Compliments and Complaints Form
• Complaints and Disputes Flowchart
• Client Safety and Security Policy
• Client rights and service charter policy
• Child Protection and Reportable Incidents Policy

Early Connections Alliance is committed to providing high quality care. Your feedback is important to us and helps shape our programs to meet the needs of all children with disabilities and developmental delays.

We value your feedback – including complaints. We view complaints as an opportunity to improve our supports.

If you have a complaint, we will respond to it promptly and sensitively. We will treat your complaint in confidence and respect your privacy.

How to Make a Complaint – see the Complaints and Feedback Brochure

1. Verbally – by speaking to a team member or the Management Team in person or by phone.
2. In Writing – on the Complaints & Feedback Form (found in the Early Connections foyer and also on our website) and hand it to a team member; or place anonymously in the Feedback Box, OR in a letter OR via email. 
3. Contact the President directly if the complaint is about the management team.

You can help us by providing as much relevant information as possible.  We will keep you informed about the progress of your complaint along the way.

Compliments can also be made on the “We Welcome Your Feedback” form. We take all of the compliments to team meetings to share.

Thank you for taking the time to let us know what you think we do well and where we can improve.